Delivery Information

Due to our unique distribution network we can deliver direct to you on a standard service to anywhere in the United Kingdom mainland. All deliveries are subject to a standard charge with the addition of a surcharge/s for any specific service above the standard. We can deliver the next working day for a premium charge and conditions, we can also arrange delivery to International locations at a bespoke charge and can obtain these charges by contacting us. 

So if you have a home improvement plan in Birmingham or have renovation a renovation project in Cardiff, a newly built house in Glasgow, a commercial refurbishment in Southampton, a large project in Liverpool we can deliver all of your wood floor accessories to any postal address in England, Scotland, Wales and Northern Ireland subject to our terms and conditions (UK mainland only).

Please ask if you require items shipped to islands off the mainland.

Dispatch Policy

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered will normally arrive between 8am and 5.30pm, Monday to Friday. You are able to supply your preferred delivery day in the shopping cart, when you purchase your choice of products. We may then contact you to confirm if this date is possible, or to arrange an alternate date that is convenient for you.

Orders are dispatched from supplier stock with a minimum lead time of 3 working days. Next day delivery can be arranged if needed. If and where next day (via phone service) delivery has been agreed orders must be placed and full payment cleared before 10am. We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock. Charges for delivery may be based on post code location and also the weight of the product of which information is available from the sales team on 0845 293 9374.

During the checkout process you will be asked to input your post code, this will then calculate your delivery charge. Alternatively you can collect the goods from our Midlands collection centre with a picking surcharge by prior arrangement. Due to insurance guidelines of our supply chain logistics companies all flooring deliveries are made to kerb-side at the nearest access point to the delivery address for the delivery vehicle.

As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit, please inform us at the time of order.

Deliveries will be made between 8.00 am and 6.00 pm which does not allow for. Due to the nature of the delivery we are unable to give an estimate of delivery time as all deliveries are at the courier discretion. If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign or you refuse delivery you will be liable for the cost of any re-delivery charge when applicable. Deliveries cannot be left outside in porches, garages or any other location. Every effort is made to ensure that your goods are delivered in perfect condition.

Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address unless signed for as damaged on delivery. In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods. No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.